Return Policy
At QTRDEK, we work hard to offer premium saltwater products, strong customer service, and real value to our customers. As a small business, we are committed to doing what we reasonably can to make things right, but we are not a large marketplace offering blanket free returns on every item.
Because return eligibility depends on the specific product purchased, not all items are automatically returnable.
Return Window
Requests for return must be made within 30 days of delivery.
Return Authorization Required
Before sending anything back, the customer must contact Customer Service to:
- confirm whether the item is eligible for return, and
- obtain a Return Merchandise Authorization (RMA) number.
Returns sent back without prior approval and an RMA may be refused.
Product-Dependent Eligibility
Return eligibility varies by product type, manufacturer restrictions, condition of the item, and other order-specific factors. Customer Service will review the order and advise whether the product qualifies for return.
Return Shipping and Fees
The customer is responsible for all return shipping costs.
If applicable, additional charges may apply, including but not limited to restocking fees, return processing fees, manufacturer-imposed return charges, or deductions for items not returned in original condition.
Any applicable fees will be communicated to the customer when return authorization is requested.
Condition of Returned Items
Approved returns must be returned in original, unused, and resalable condition, with original packaging, parts, manuals, and accessories unless otherwise approved in writing.
Our Commitment
We value our customers and will make every reasonable effort to help resolve issues fairly. Our goal is to provide the best possible service, product selection, and value for serious boaters, anglers, and captains while operating responsibly as a small business.